Return Policy

Nestlora Return & Refund Policy

At Nestlora, we want you to love your quilted table topper. If something isn’t right, we’ve made our return process clear and fair.

Return Window​

You may request a return within 30 days of delivery.

Eligibility​

Items must be:

  • Unused and free from stains, burns, or heavy wrinkles
  • In original condition with tags/packaging intact
  • Not washed, altered, or customized beyond the original design

Custom-made or personalized table toppers are final sale, unless they arrive damaged or defective.

How to Start a Return​

  1. Email customer@nestlora.com within 30 days of delivery.
  2. Include your order number, item name, and reason for return.
  3. If the item is damaged or incorrect, attach clear photos.
  4. We’ll reply within 1–2 business days with return instructions.

Please do not send items back without approval — unauthorized returns may not be processed.

Return Shipping​

  • If the return is due to our error (wrong item, defect, damage in transit): we cover return shipping.
  • If it’s a change-of-mind return: the customer covers return shipping.

We recommend using a tracked shipping method.

Refunds​

Once we receive and inspect your return:

  • Approved refunds are issued to your original payment method
  • Processing usually takes 3–5 business days
  • Your bank or card provider may take an additional 5–10 business days​ to reflect the refund

Original shipping fees are non-refundable unless the return is due to our mistake.

Damaged or Defective Items​

If your order arrives damaged, flawed, or incorrect, contact us within 7 days of delivery​ with photos. We’ll arrange a replacement or full refund — no extra cost to you.

Exchanges​

The fastest way to exchange is to return the original and place a new order. For damaged or defective items, we handle the exchange directly.