Privacy Policy

Nestlora Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have when you visit nestlora.com or make a purchase.

1. Information We Collect

We collect information you provide directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details and payment confirmation
  • Support messages and preferences
  • Email subscription status

We also collect limited technical data automatically:

  • IP address, browser type, device information
  • Pages viewed, products browsed, cart activity
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations, tracking, and support replies
  • Prevent fraud and secure our store
  • Improve our website, products, and customer experience
  • Send marketing emails only if you opt in

We do not sell your personal data.

3. Cookies & Tracking

Nestlora uses cookies and analytics tools to:

  • Remember your cart and preferences
  • Understand site performance
  • Measure marketing effectiveness

You can disable cookies in your browser settings, but some features may not work as intended.

4. Third-Party Services

We share necessary data with trusted service providers, including:

  • Shopify (store platform & checkout)
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping carriers and fulfillment partners
  • Email marketing and analytics tools

These providers only access the data required to perform their services and are bound by their own privacy obligations.

5. Marketing Communications

If you subscribe to our emails, we may send product updates, restocks, and promotions. You can unsubscribe at any time using the link in the footer of our emails.

6. Data Retention

We keep order-related information as long as needed for fulfillment, accounting, and legal compliance. Marketing data is retained until you request removal.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise these rights, email customer@nestlora.com.

8. Children’s Privacy

Nestlora does not knowingly collect personal data from children under 16.

9. Security

We use SSL encryption, secure checkout, and platform-level protections. While no system is perfectly secure, we follow reasonable industry practices to safeguard your information.

10. Changes to This Policy

We may update this Privacy Policy as our store evolves. Material changes will be reflected on this page with an updated effective date.

11. Contact

For privacy requests or questions, contact:

customer@nestlora.com